Question 1

How do I purchase a ticket from the platform?

Accepted Answer

Choose the event, select your ticket, and complete the payment securely.

Question 2

Are the tickets original and guaranteed?

Accepted Answer

Yes, all tickets go through the TPI Protect 100% system to ensure authenticity and buyer protection.

Question 3

Why are some tickets more expensive (or cheaper) than the official price?

Accepted Answer

Because the sellers are individuals, not the official event organizers. Prices vary based on supply and demand. They may increase as the event date approaches or if tickets become rare. Alternatively, they may decrease if the seller wants a quick sale. In all cases, we guarantee your ticket is original and protected through TPI Protect 100%.

Question 4

Can I get a refund for my ticket?

Accepted Answer

Tickets are non-refundable and non-exchangeable after purchase unless the event is canceled by the organizer.

Question 5

How do I receive my ticket?

Accepted Answer

Tickets are electronic and will be sent to you via email or WhatsApp.

Question 6

When will I receive the tickets?

Accepted Answer

Tickets are usually released by the event organizers during the week leading up to the event. You'll be notified via email when they are sent. Delivery depends on the ticket format — either physical or electronic (PDF or Mobile Ticket).

Question 7

I haven't received a booking confirmation. What should I do?

Accepted Answer

Check your email inbox (including the spam folder). If it's not there, contact our support team immediately.

Question 8

Are there any discounts or promotions on tickets?

Accepted Answer

Yes! We offer exclusive deals and discount coupons for registered users. We recommend subscribing to our promotional campaigns and following us on social media to stay updated.

Question 9

What payment methods are available?

Accepted Answer

We accept Mada, Visa, MasterCard, and Apple Pay.

Question 10

Do I need to create an account to buy or sell tickets?

Accepted Answer

Yes, registration is required to securely store your information and ensure safe transactions.

Question 11

How can I sell my ticket?

Accepted Answer

Log in, select the event, click 'Sell Ticket', fill in the details, set your price, and upload your ticket.

Question 12

What commission do you take?

Accepted Answer

For some events, we take no fees, and for others, we take a small percentage per ticket sold, depending on the event type and services provided. Details are shown before you list your ticket.

Question 13

When do I receive my profits if I sell a ticket?

Accepted Answer

Once the buyer confirms receiving the ticket, your payment is processed — at most 3 days after the event ends — through the approved payment methods.

Question 14

Can I edit my ticket after uploading it?

Accepted Answer

Yes, you can change the price or remove the ticket if it hasn't been sold yet.

Question 15

Can I sell more than one ticket at once?

Accepted Answer

Absolutely! You can manage the number of tickets, categories, prices, and extras like parking or hospitality options.

Question 16

Are there any requirements for ticket acceptance?

Accepted Answer

Yes, the ticket must be original and verified. In some cases, we may request proof of ownership.

Question 17

What happens if my ticket doesn't sell?

Accepted Answer

It remains listed until the event date. If the event passes, the ticket is automatically removed.

Question 18

Can I set my own ticket price?

Accepted Answer

Definitely! You choose the price that suits you. We recommend competitive pricing to ensure faster sales.

Question 19

Who is Ticket Pick It?

Accepted Answer

Ticket Pick It is a Saudi platform specialized in providing tickets for matches, concerts, and entertainment events both locally and internationally, with a focus on major European leagues and notable events in the Kingdom and abroad.

Question 20

What makes us different?

Accepted Answer

* Fast and easy booking experience via website and app
* Wide variety of tickets: major matches, global concerts, seasonal events
* Interactive seating with clear pricing and categories
* Full support for buyers and organizers before, during, and after events
* A modern brand with a fun and engaging personality close to its audience

Question 21

What are your main services?

Accepted Answer

* Premier League, Roshn League, La Liga, Serie A, Ligue 1, Bundesliga
* UEFA Champions League and top global competitions
* Music concerts and festivals in Saudi Arabia and worldwide
* Riyadh, Jeddah seasons, and General Entertainment Authority events
* And many more for all audience segments

Question 22

Is Ticket Pick It an official platform?

Accepted Answer

Yes, we are a trusted Saudi platform for safe and transparent ticket buying and reselling.

Question 23

What should I do if I face an issue?

Accepted Answer

Contact our support team via WhatsApp or email. We'll respond within 24 hours.

Question 24

Do you sell tickets outside of Saudi Arabia?

Accepted Answer

Yes, we offer tickets for several international events and European matches in collaboration with our partners abroad.

Question 25

Can I request tickets for an event not listed on the site?

Accepted Answer

Yes! You can submit a request through 'Special Request' and we'll try to secure the ticket if it's available from approved sources.

Frequently Asked Questions

Buyers